As Electrozirve Enerji, we aim to keep customer satisfaction at the highest level. In this context, we gladly evaluate your return and refund requests in accordance with the conditions specified below.
Return Conditions:
Products must be returned within 14 days from the date of delivery.
The product to be returned must be in its original packaging, unused and suitable for resale.
Returns of products damaged as a result of user error are not accepted.
Before initiating the return process, you must contact us and receive approval for the return process.
Return Process:
After your return request is approved, the product must be delivered to us within 5 business days.
After the product reaches us, our quality control process will be initiated and you will be informed within 7 business days.
Refund Conditions:
The refund will be made within 10 business days after the product is returned and checked.
Refunds will be made using the original payment method.
Shipping fees are covered by the customer. However, if the product is faulty or defective, the shipping fee will be covered by us.
Support: For all your returns and refund requests, you can reach us at [email address/phone number]. Our customer service will assist you as soon as possible.
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